FAQ

Have a Question? You're Not Alone!

Below is a compilation of some commonly asked questions and their respective answers. This has helped many of our visitors and clients in the past and may help you in placing an order online.

  

Q: Are prices in USD or AUD? 
A: All prices listed on www.firgelliauto.com.au are AUD.

Q: How do I place an order? 
A: All orders are placed directly online. For security reasons, we do not accept orders over the phone. 

Q: How do I know what actuator is right for me?
A: There are a few variables to consider, but we can simplify this greatly for you. You need to know what amount of force you need, how long your travel has to be, and what range of speed you need. After you have established these points you can use our handy Actuator Finder search filter to find what would suite you best. You will be presented with some products, and when you land on the product page you can select what force, and stroke length you need.
 
Q: How will my order be shipped? Where do you ship from?
A: Very carefully. All orders are shipped via AusPost. Orders placed online will ship the following business day. Orders will ship from North Victoria, Australia. 
 
Q: How can I get my tracking number?
A: A tracking number will be emailed to you within one business day of your order being processed. 
 
Q: What warranty comes with my actuator?
A: All actuators come with a 12 month warranty. This will protect you against manufacturer defects only. User error and misuse will not be covered under warranty. Shipping and all costs pertaining to shipping will not be refunded.
 
Q: Is the unit I need in stock?
A: When selecting the product which you want to order, only the in stock items will be listed under the options. For example, if you are looking for a 3", 150lb actuator and it is out of stock, 3" will not show under the available stroke options.
 
Q: I just placed my order, how can I change my ship service?
A: As soon as your order is placed it is put in our pick and ship queue, in which case you will have a very short (possible ten minute) window to phone us and change the ship service. Please have a credit card at the ready when phoning and your order number so we may expediently change your ship service.
 
Q: My order just shipped, can I change my ship service to get it sooner?
A: Once your order has shipped, the ship service cannot be changed and there is nothing we can do from that point on. It would be in the hands of the courier and that is who you should contact.
 
Q: How can I return a product? What is your return policy?
A: We accept returns within the first 30 days. So long as the product is in new and unused condition, is in original packaging, and passes a thorough inspection then you will be eligible for a refund minus a 20% re-stocking fee unless a replacement order is placed. To return an item or report a defective unit, please email support@firgelliauto.com with your order number, description of the issue and part number so we may evaluate and send you an RMA form to print out and include in your return packaging.